Operators in the home-based care space are responsible for many departments and many moving pieces. With all of the changes in the industry, it is challenging to know where to focus your resources and attention to ensure the best outcomes for your organization. One strategy that never works is “throw it on the wall and see what sticks.” A strong operational model requires a strategic plan with clearly defined goals and KPIs, roles and responsibilities, budgets and costs, strategy and scalability. Without this, your organization could fail to reach its full potential and could even flounder.
Operations Support for Home Based Care
Empowering Home-Based Care Providers with Expert Operational Support for Excellence and Compliance
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Hospice Care Strategic Planning
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Home Care agency consulting
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Hospice program evaluation
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Hospice Care Operational Efficiency
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Hospice Start Up Consulting
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Hospice Start Up Assistance
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Hospice Start up integration
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Home Care Start Up Consulting
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Clinical Oversight in hospice
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Hospice operations strategy
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Clinical operations oversight
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Hospice Care best practices
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EMR evaluations
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EMR integration and roll out
“Real Time, Real Support, Real People, Real Leadership”
As seasoned hospice operators, our team has the expertise that is needed to support your program needs and goals, whatever they might be. Whether you are seeking a comprehensive 360-degree program evaluation, a strategic plan that will work with you into the future or you simply need some additional direction, our team will work to ensure the delivery of customized support that will help you achieve your goals.
Hospice Support Specialists “Trinity of Success” is defined as balance between operations, business development and clinical programs that are all centered on a foundation of compliance. All of your projects, processes, strategies and departments should be integrated into and supporting these major functions.
While this looks simple on “paper”, how can you make this happen? To answer this question, you must first understand your program, your market, and ensure that you have a clearly defined analysis of these and a systematic strategy to ensure that you are providing exceptional care, service, and communication. Our team of experts can help you identify the strengths and weaknesses in your program and determine what you need to make your program stand out from the rest. We will go beyond helping you define your long-term strategy and will help you build the elements that are needed to make that strategy a reality.
It is a source of pride for our team that we have done this work. We have run organizations, have struggled through challenges and have learned from our successes as well as our failures. Our experienced group of consultants bring years of hands-on operations, clinical, sales and compliance to your organization.
We offer the following support services:
- Program Assessment – whether department specific or a global 360-degree program audit is warranted, we offer customized evaluations that will help you not only define your opportunity areas but will help you prioritize the allocation of financial and human resources.
- Strategic Operations Planning – whether the goal is a start-up or a five-year plan, we partner with our clients to ensure that your strategic plan is “SMART” and written. We help you define your goals and offer a roadmap to guide your organization along the path.
- Project Management – Rolling out a new EMR? Adding a new program? There are so many amazing opportunities in our industry, yet most leaders simply lack the bandwidth to execute large projects. Our project management team will help your organization navigate those change projects whether they are small or large. Let our time be your asset.
- Clinical Operations – whether you are investigating a documentation (EHR/EMR) system, a staffing model or working on building a strong clinical program, our team includes experienced nurses and psychosocial clinicians who are not only clinical experts but are experience business operators. There is nothing as valuable as real-life experience in the area where you are in need of support. Relying on someone who has done the work will build success into your project and your program.
- Design and Implementation of KPIs and Success Measures that are based on your agency’s specific goals and needs.
- Coaching and Mentoring – Day to Day Operations support, orientation and education. Whether you are an experienced operator or a new administrator, our team of leaders can help you grow to your full potential. We offer a full range of services from ongoing courses/training to 1:1 mentoring for those who seek to reach their next level of achievement.
- Hospice, Home Health, Palliative Care start up and integration. If your goal is expansion, through De Novo or acquisition or sale, our team has all of the resources and tools to ensure the success of your new program. We have all of the tools, resources and skills needed to start from scratch or to integrate any acquisition or program purchase. From 855 and CHOW through state licensure and accreditation, let our team make the process as smooth and timely as possible.
Home-based care is our specialty. We offer Hospice, Home Health and Palliative Program operations support.
WHY AGENCIES CHOOSE US
See what our clients have to say:
Karlen, Hugo and BettyAnn
Geras Home Care Services
I cannot speak highly enough about the exceptional support provided by Hospice Support Specialists. Their team of knowledgeable professionals transformed our home health facility to the next level. From the very first consultation, they tailored their services to meet our unique needs, ensuring every detail was meticulously addressed. Their dedication to improving our Internal processes from compliance to sales and marketing has been truly remarkable. We are immensely grateful for their expertise and unwavering commitment to providing outstanding services. Hospice Support Specialists have been a true blessing to our Start Up Home Health Facility.
Anda Durso, MBA, LNHA
Executive Director - Masonic Village
“Our hospice business has employed the services of Jen Kiehl-Miller of Hospice Support Specialists for the past year. Jen has worked with our clinical team to revise policies and procedures and prepare for the annual accreditation inspection. The clinical team found Jen’s guidance to be invaluable and resulted in an excellent inspection with only one minor tag. Jen is patient, knowledgeable and efficient. Our hospice team is more confident and stronger clinically because of her support.”
Angus Patterson
Executive Director - Lifesong Hospice
Hospice Support Specialists have been extremely valuable partners for us, from survey preparation and regulatory compliance to clinical and business operational support. They took the time to understand our unique challenges and assist with streamlined, solutions-based action plans. We are fortunate to have them in our corner and recommend their services without reservation.